Question 1

What is SocialCRM?

Accepted Answer

SocialCRM is a WhatsApp Business API platform by SocialCRM that combines a shared team inbox, AI chatbot, drag-and-drop bot flow builder, broadcast & drip campaigns, sales pipeline CRM and AI voice calling in one dashboard.

Question 2

Does SocialCRM have a free plan?

Accepted Answer

Yes. SocialCRM offers a Free plan (₹0) and paid plans starting at ₹999/month with more contacts, agents, bot flows and AI features.

Question 3

Does SocialCRM support the official WhatsApp Business API?

Accepted Answer

Yes. SocialCRM works with the official WhatsApp Cloud API, including message templates, broadcasts and click-to-WhatsApp ads, and also supports QR-based WhatsApp connections.

Question 4

Can I train the AI chatbot on my own data?

Accepted Answer

Yes. You can train the SocialCRM AI chatbot with your own PDFs, Excel files and website content so it answers customer questions automatically 24x7.

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